Details of NIHR Methodology Panel project
Last updated: 12 November 2008 - Next update due: 18 November 2008
Research type: |
Methodology |
Project title: |
The measurement of patients' expectations for health care |
Links to documents supplied by the NCCRM |
|
Project ref: |
07/58/01 |
Cost: |
£171,538 |
Chief Investigator : |
Professor Ann Bowling, Professor of Health Services Research, Primary Care and Population Studies, University College London |
Start Date: |
November 2007. |
Publication date: |
Early 2011. This date takes account of time for report preparation and printing based on current average times for these activities. |
Plain English Summary |
Not available. |
Abstract: |
There is widespread recognition of the importance of evaluating services from consumer perspectives. What people expect from their health care, compared with their experiences, may influence their satisfaction with it. There is also some evidence that patients who receive the health care they expect may recover better than patients who do not. However, there are many definitions of what patients expect from health services, for example, relating to different types of expectations (e.g. desires, predictions) and of health care structures (e.g. buildings, equipment, staff), processes (e.g. waiting lists, the way staff and patients interact) and health outcomes (e.g. the effects of the health service on patients' health, including patients' assessments of their health), and different visit types/episodes. There is also no well tested, multidimensional, questionnaire to measure these different expectations. We aim to examine existing models and definitions of patient expectations in the literature and to explore expectations with patients. We will then develop an expectations questionnaire, which is informed by theory and grounded in lay perspectives. We will test it for its psychometric properties, using self-administration and face-to-face interview formats, with primary care and hospital out-patients in three areas of England. We will examine the different types of expectations, and test hypothesised associations with pertinent variables. |
NRR* number, if applicable: |
(*National Research Register) |
Project Protocol: |
Project protocol (pdf format, 157 kbytes) |
URL of this page: |
http://www.hta.ac.uk/1685 |
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